Jubbo has gone quiet
Usually that is correct. Here is how to tell the difference.
Jubbo rests between activities by design. It does not talk unprompted — at most one short line every ten minutes to show it is still on. A quiet box with lit eyes is a working box.
If the eyes are dark, it has no power. Check the cable at both ends; the box has no battery.
If the eyes are lit but the app shows it offline, it has lost Wi-Fi. Give it a minute — it re-dials on its own — and if it does not come back, unplug it for ten seconds.
If it stops mid-activity and the eyes stay lit, that is usually the network rather than the box. The same fix applies.
If it happens repeatedly, tell us and include roughly when: the sessions are logged our side and we can see what it saw.
Still stuck? Write to info@getjubbo.com and tell us what the eyes were doing. A person answers.